At Oca Studio, we are committed to providing a seamless shopping experience with fast, reliable shipping and secure payment options. Please review our policies below.
Processing & Delivery Times
- Orders are processed within 1-3 business days (excluding weekends and holidays).
- Delivery typically takes 3-7 business days within the U.S. after processing.
- We currently do not ship furniture items—our online shop is limited to small home décor pieces.
Shipping Costs
- Shipping rates are calculated at checkout based on the item size, weight, and destination.
- Free shipping may be available on select promotions—subscribe to our newsletter for updates!
Shipping Zones
- We currently ship within the United States only.
- Local pickup is available at our Ponte Vedra Beach location—select this option at checkout.
Returns & Exchanges
- Returns are accepted within 14 days of delivery for eligible items in unused condition with original packaging.
- Final sale items are non-refundable.
- Customers are responsible for return shipping costs unless the item is damaged or incorrect.
Damaged or Lost Packages
- If your order arrives damaged, please contact us within 48 hours with photos of the item and packaging so we can assist you.
- If a package is lost in transit, we will work with the carrier to resolve the issue. However, once marked as "delivered," we are not responsible for lost or stolen packages.
Accepted Payment Methods
We accept the following secure payment options:
✔ Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
✔ PayPal
✔ Apple Pay & Google Pay
Sales Tax
Sales tax is calculated at checkout based on your shipping address.
Secure Checkout
All transactions are securely processed using industry-leading encryption. Your payment details are never stored on our servers.
For any questions, feel free to contact us at marketing@ocastudio.us or visit us in-store at Oca Studio, 330 A1A N Suite 304, Ponte Vedra Beach, FL 32082.
